180 Forest Lakes Blvd.
Naples, Fl. 34105

(239) 263-3587

email – manager@turtlelakegolfcolony.com

                                   SOLAR SATELLITE INTERFERENCE MAY AFFECT YOUR
                                               LITESTREAM DIGITAL CABLE TV SERVICE
What is Solar Satellite Interference?

Twice a year, you may experience brief outages (interruptions) in your LiteStream Digital Cable TV service.  Such outages are caused by a phenomenon called “solar satellite interference”. These brief outages occur when the sun passes directly behind satellites transmitting cable signals.

When the sun is aligned with a satellite and the satellite receiving antenna, solar radiation, an energy the sun
is emitting, interferes with the satellite’s signal and thus causes a brief signal outage. Solar
interference is an inherent part of all satellite operations, affecting all cable television companies equally.


The effects will be seen on most channels and will occur during various times of the day.
Interruptions can last from just a few minutes to up to 15 minutes a day and can range from mild to severe.

Solar satellite interference takes place when the orbital positions of the satellite and the sun are in
direct alignment with the satellite signal receiving earth station. The earth station receives signals
from both, but the more powerful sun rays overpower the desired signal, causing a loss of signal.
Since Litestream receives our signals from a variety of satellites, the solar satellite interference can
occur at different times on different channels.

If you experience disruption in your channels during the times listed in the schedule below, be
assured there is nothing wrong with your connection. This level of interference will pass quickly
and you will return to the excellent video quality signals Litestream delivers.

Note: Solar satellite interference does not affect Internet, Phone or Video On Demand services

When does solar satellite interference happen and how long does it last? Solar satellite interference occurs every year, in Fall and Spring, and is evident approximately a week each time. This Spring, the interference is expected during the period of March 7th through March 15th, 2015.
What kind of outage/interference can I expect? During the solar satellite interference, you may experience a pixelated picture, picture freezes, audio distortions, or complete loss of signal for a very brief period of time.
How can I tell if it’s a solar satellite interference problem or something’s wrong with my
cable? The solar satellite interference happens only during day time (no sun, no interference) and is brief, lasting for a few minutes normally. During extreme peak times, this can occur from 5 minutes to up to 15 minutes.
What should I do during solar satellite interference? Nothing, be patient and your service should return to normal once the sun passes over each individual satellite.

When does the Spring solar satellite interference occur this year?
This spring, solar satellite interference is expected to occur between March 7th and March 15th 2015
during the following approximate times:
Date Start End Saturday, March 7, 2015 4:29 PM 6:23 PM Sunday, March 8, 2015 10:14 AM 6:25 PM Monday, March 9, 2015 10:12 AM 6:26 PM Tuesday, March 10, 2015 10:11 AM 6:26 PM Wednesday, March 11, 2015 10:10 AM 6:25 PM Thursday, March 12, 2015 10:10 AM 6:25 PM Friday, March 13, 2015 10:11 AM 6:24 PM Saturday, March 14, 2015 10:11 AM 6:22 PM Sunday, March 15, 2015 10:13 AM 5:03 PM
LiteStream apologizes for any inconvenience a solar satellite interference may cause. However, solar
satellite interference is out of our control. Please be patient and everything will get back to normal
within minutes per service.