TURTLE LAKE GOLF COLONY CONDOMINIUM ASSOCIATION

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180 FOREST LAKES BLVD.
NAPLES, FLORIDA  34105
OFFICE: 239  263-3587
email: tlgcnaples@embarqmail.com

CLICK ON CONTACT US BOX TO SEND AN EMAIL
 

 

Moving from Comcast to Litestream Cable Company
After August 2014, Comcast will not have access to the buildings through the cable easements, subsequently; Comcast cannot provide any service through the cable access easements.
 Please consider the following information to help during the transition process:
1) Litestream Customer Service:
a) One or two agents are in the Clubhouse Monday-Friday 9-3 until the contract begins
b) After registration:
(c) During season agents will be in the Clubhouse two Saturdays a month
(d) Off season agents will be in the clubhouse one Saturday a month
(e) Agents will be on property to help with bills, service and questions
<align=”left”>2) REGISTER:
a) Every owner and renter must register with Litestream so they can be entered into
Litestream’s data base for services and other related issues.

b) Every owner needs to instruct their renter to register with Litestream.

3) WAYS TO REGISTER:

a) Internet:
(1) Go to turtlelake@litestream.net
(2) Enter the Pin Number 3327
(3) Must choose: either ‘Register’ OR ‘Make an Appointment’
(4) Follow the prompts
b) Telephone:
(1) Call (877) 212-4744 for Customer service
(2) Call (239) 600-0287 for Janet Greenleaf at Clubhouse
c) Visit Clubhouse:
(1) Sign in for appointment
(2) Speak with the Litestream Agent

4) INSTALLATION OF CABLE SYSTEM HAS TWO PARTS:

(1) Cable feed into each unit
(2) Cable feed into all buildings at the rear

5) CABLE FEEDS TO EACH UNIT:

a) Each unit will be entered by AJS Communications’ employees, the sub-contractor for Litestream
b) AJS is licenses, bonded and insured
c) No Turtle Lake personnel will accompany AJS in any unit
d) You may have someone there during the installation
e) A ‘home run’ cable will be pulled from the cable ‘Node’ on the third floor to each unit
f) Each unit will have new cable splitter(s) and cable ends installed at each TV outlet
g) After the cable and fittings are installed the unit cable system will be analyzed to verify the cable system meets Litestream’s operating system standards
h) Comcast equipment will be returned to the position encountered when the unit was entered
i) Cable may experience outage for a short period of time in the stack of units being
wired

j) At the end of the day the cable will be working before AJS leaves the property

6) NEW FIBER OPTIC CABLE FEEDS TO EACH BUILDING:

a) All cable feeds will be in the rear of all buildings

b) Any digging will be in the rear of the buildings

< c) When the cable is being pulled into any building there will be some outage because of
the change over

< d) When there is an outage do not call Comcast, Comcast will not be able to do anything

7) UNIT INSTALLATION SCHEDULE (for new coax cable into each unit):

a) The confirmed dates are June 2 through July 12

b) June 2 at 9am AJS will start at building 12 proceeding in a declining order to building A

c) Scheduled Install date in units by building:

Week

Buildings

Dates

1

12 & 11

June 2-7

2

10 & 9

June 9-14

3

8 & 7

June 16-21

4

6 & 5

June 23-28

5

4 & 3

June 30-July 5

6

2, 1 & A

July 7-12

 

8) COMCAST (RENTED) EQUIPMENT

a) Comcast said that all equipment including the DTA (converter box) must be returned to
their office (service center)

b) Two ways to return the equipment:

(1) Take the equipment to their office turn it in and get a receipt

(2) Take the equipment to their office and put in the drop box without a receipt

(3) This includes the DTA (converter box)

c) If the equipment is not returned to Comcast you will be billed for it, including the DTA (converter box)

9) IF YOU HAVE A RENTER:

TELL YOUR RENTER THAT THEY MUST REGISTER WITH LITESTREAM THE SAME AS YOU!

NOTE:

If you are a seasonal owner and will not arrive until after mid-September:
>1) you should,
Register even if you are not signing up for services other than basic TV, which is included in
your maintenance fees.

2) YOU SHOULD,
Prior to arrival, schedule a free appointment to activate your service and remove your
Comcast equipment so that you can return it.

Posted in Uncategorized

Things to Know

IF YOU ARE LEAVING FOR THE SEASON BE SURE TO RETURN ANY COMCAST EQUIPMENT YOU MAY
BE LEASING.

All the new laundry machines are now installed. The instructions are on the lid of the machines as well as posted on the laundry room walls. If you are not sure how to use the machine please read the instructions. Remember the balance on your laundry card can only be renewed at the clubhouse at the VTM machine.

The owner information sheet is on the downloads page of the web site. Please fill it out and get it back to the office. I'm having some difficulty reading some of the email addresses on the owner information sheets that have been returned. Please go onto the web site, click on the contact us box that runs up and down each page and send me an email so I can verify your address. Thanks much.

The Board of Directors is in the process of planning a project that will replace all the windows in all of the units. This is in the early planning stages and is probably a year or so away. This will be an expensive project so a special assessment will probably be needed to cover the costs. SO FAR NOTHING HAS BEEN DECIDED. I will keep the web site updated as more information becomes available.

At the Board of Directors Meeting several items were approved. Among them were funding for the plumbing work that will be done in buildings 8 and 9, Funding for this year's stucco repair, funding foe insurance appraisal and funding for an engineering study on the third floor walkway ceilings. The president also thanked the Board for their efforts this season and Director Kidd gave a detailed report on leasing in our association.

Remember to pour bleach in your A/C lines, replace your thermostat batteries and turn off your water supply before you leave for the season. Have a safe summer.

Remember LiteStream representatives will be in our clubhouse starting Monday, April 21. Stop by and talk to them about the new cable set up and the services they offer.